Delivery, Payment & Returns

Payment methods

Bank transfer · PayPal

You pay only after our manager confirms your request. The manager sends you the bank details for a transfer, or a PayPal link or invoice. We do not take payments on the website.

Delivery and Payment

  • Worldwide Shipping. We ship worldwide. We have many customers across Europe, the USA, and Japan, and regularly send our products to these regions. Shipping costs depend on the destination country, parcel weight and dimensions, and the selected carrier. Customs duties and taxes may apply to international shipments outside the EU and are the buyer’s responsibility in accordance with the regulations of the destination country.
  • Product Availability. Most of our products are in stock and ready to ship from our warehouse in Slovenia.
  • Order Processing and Dispatch Times. We will inform you of the estimated dispatch time when confirming your order and before payment. If all items are in stock, your order will be prepared for dispatch as soon as possible. If your order includes custom-made items or products that are not currently in stock, we will agree on the production and dispatch timeframe with you in advance. In most cases, we complete such orders within 30 days.
  • Delivery Times. Once dispatched, delivery usually takes several business days, depending on the destination country and the selected carrier.

Returns and Refunds

  • Standard Products. For standard products purchased online by private consumers, the applicable EU distance-selling rules generally allow you to withdraw from the purchase within 14 days of receiving your order, subject to the applicable legal conditions and exceptions.
  • Custom-Made and Personalised Products. The standard 14-day withdrawal right does not apply to products made to the customer’s specifications or clearly personalised, where the applicable legal exception applies. Examples include products engraved with your username, made in a custom colour, or specially designed for an unusual or non-standard motorcycle model.
  • How to Request a Return. Please contact us by email before sending an item back and inform us of your decision to withdraw from the purchase. The product must be securely packaged and returned in appropriate condition.
  • Return Shipping Costs. For returns of non-defective products, the customer is responsible for the return shipping costs, unless otherwise required by law. Refunds, including any applicable refund of the original delivery charge, will be processed in accordance with applicable consumer protection legislation.
  • Damaged, Defective or Incorrect Products. If your product arrives damaged, has a manufacturing defect, or does not match your order, please contact us by email and include photographs where possible. We will review the issue and offer an appropriate solution in accordance with applicable law. Where a defect or error on our part is confirmed, we will cover the return shipping costs.

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